Privacy Policy

1.1 Information you provide directly:

• Business name, address, phone number, email address
• Website URL and domain details
• Business category, description, and service information
• WordPress credentials (application passwords, stored encrypted)
• Billing information (processed securely by our payment partner, and we do not store your card numbers)

1.2 Information from connected services (with your authorisation):

• Google Search Console data: keyword rankings, impressions, clicks
• Google Business Profile data: reviews, profile information, post history
• Google PageSpeed and Places API data: site performance metrics, business details
• Website content and metadata from your domain

1.3 Information generated by the Service:

• AI-generated content created on your behalf
• SEO scores, AEO scores, GEO scores, and audit results
• Monthly report data and performance metrics

1.4 Technical information:

• IP address, browser type, device information
• Usage patterns and feature interactions within the platform
• Error logs and diagnostic data

We use your information exclusively to:

• Provide, operate, and improve the operational performance of the Service
• Generate and publish content on your behalf (with your approval)
• Send you reports, notifications, and service-related emails
• Process billing and manage your subscription
• Monitor platform performance and fix issues
• Comply with legal obligations

We do not use your information for advertising. We do not sell your data. We do not use your business data to train AI models.

We share data with the following categories of service providers, solely to deliver the Service:

• Search and business-listing platforms, including Google: powers Search Console, Business Profile, PageSpeed, and Places integrations. This shares OAuth tokens, your domain, and business information only as needed for those features.
• AI-assisted content and search-monitoring services: used to generate content on your behalf and track how your business appears in AI-powered search. This shares your business name, description, services, and location.
• Email delivery services: used to send you reports and account notifications. This shares your email address and report content.
• Payment processing providers: handle your billing. Your card details are handled directly by the processor and never stored on our own systems.
• Cloud hosting and database infrastructure: securely stores and serves your account and business data.
• Website and product analytics services: measure how our own website and dashboard are used, so we can improve them. This shares page views, approximate location and device or browser information. This is about our website’s visitors, not your customers’ data.

We do not share your data with any other third parties without your explicit consent, except where required by law. A full list of the specific service providers we use is available on request. Contact us at hello@prescenseos.in.

4.1 Your data is stored on professionally managed database infrastructure hosted on secure cloud servers.

4.2 Sensitive credentials (Google OAuth tokens, WordPress application passwords) are encrypted at rest using AES-256 encryption. Encryption keys are stored separately from the encrypted data.

4.3 Access to your data within the platform is restricted to your account only. Row-level security policies ensure no client can access another client’s data.

4.4 We use HTTPS for all data in transit.

4.5 We take strong, industry-standard precautions to protect your data. As with any online service, no system can be made completely immune to security risks, so we cannot guarantee absolute security.

5.1 We retain your data for as long as your subscription is active.

5.2 Upon account cancellation or termination, we retain your data for 30 days to allow for export requests.

5.3 After 30 days following termination, your data may be permanently deleted from primary systems. Residual data may persist in encrypted backup systems for up to 90 days after deletion from primary systems before being permanently purged.

5.4 You may request deletion of your data at any time by contacting us at hello@prescenseos.in.

Under India’s Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to access: request a copy of the personal data we hold about you
• Right to correction: request correction of inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data (subject to legal retention requirements)
• Right to grievance redressal: raise a complaint about how we handle your data
• Right to withdraw consent: withdraw consent to data processing, which may result in inability to continue using the Service

To exercise any of these rights, contact us at hello@prescenseos.in. We will respond within 30 days.

We use session cookies to keep you signed in. We also use Google Analytics on our public website to understand how visitors find and move through it: which pages are viewed, roughly where visitors come from, and which links are clicked. Google Analytics sets its own cookies to do this, and the data it collects is processed by Google.

We use this only to improve our own website. We do not run advertising cookies, we do not sell or share this data with advertisers, and we do not use it to build profiles of individual visitors. You can block it entirely with any browser setting or extension that blocks analytics cookies, and the website will work exactly the same.

Separately, we use a product-analytics service inside the signed-in dashboard to see which features are actually used (for example, that a report was generated) so we know what to improve.

The Service is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes via email to your registered address or via a notice within the platform. Continued use of the Service after the effective date of changes constitutes acceptance.

For privacy-related enquiries, data requests, or complaints:

Email: hello@prescenseos.in
Sashenk Anand Jordan, trading as PrescenseOS, Chennai, Tamil Nadu, India