Privacy Policy
Last updated: June 2026
This Privacy Policy describes how PrescenseOS, operated by Sashenk Anand Jordan, Chennai, Tamil Nadu, India (“we”, “us”, “our”) collects, uses, stores, and protects information about you when you use our Service. By using PrescenseOS, you consent to the practices described in this Policy.
1. Information We Collect
1.1 Information you provide directly:
- Business name, address, phone number, email address
- Website URL and domain details
- Business category, description, and service information
- WordPress credentials (application passwords — stored encrypted)
- Billing information (processed by Razorpay — we do not store card numbers)
1.2 Information from connected services (with your authorisation):
- Google Search Console data: keyword rankings, impressions, clicks
- Google Business Profile data: reviews, profile information, post history
- Google PageSpeed and Places API data: site performance metrics, business details
- Website content and metadata from your domain
1.3 Information generated by the Service:
- AI-generated content created on your behalf
- SEO scores, AEO scores, GEO scores, and audit results
- Monthly report data and performance metrics
1.4 Technical information:
- IP address, browser type, device information
- Usage patterns and feature interactions within the platform
- Error logs and diagnostic data
2. How We Use Your Information
We use your information exclusively to:
- Provide, operate, and improve the operational performance of the Service
- Generate and publish content on your behalf (with your approval)
- Send you reports, notifications, and service-related emails
- Process billing and manage your subscription
- Monitor platform performance and fix issues
- Comply with legal obligations
We do not use your information for advertising. We do not sell your data. We do not use your business data to train AI models.
3. Information Shared With Third Parties
We share data with the following third-party service providers solely to deliver the Service:
| Provider | Purpose | Data shared |
|---|---|---|
| Anthropic (Claude AI) | Content generation | Business name, description, services, location |
| Google APIs | GSC, GBP, PageSpeed, Places | OAuth tokens, domain, business info |
| Perplexity AI | AI search citation tracking | Business name, location, query results |
| OpenAI | AI search citation tracking | Business name, location, query results |
| Google Gemini | AI search citation tracking | Business name, location, query results |
| Resend | Email delivery | Your email address, report content |
| Razorpay | Payment processing | Billing information (card data handled by Razorpay directly) |
| Vercel | Platform hosting | All platform data (EU/US servers) |
| Supabase | Database | All stored business and account data |
We do not share your data with any other third parties without your explicit consent, except where required by law.
4. Data Storage and Security
4.1 Your data is stored on Supabase-managed PostgreSQL databases hosted on secure cloud infrastructure.
4.2 Sensitive credentials (Google OAuth tokens, WordPress application passwords) are encrypted at rest using AES-256 encryption. Encryption keys are stored separately from the encrypted data.
4.3 Access to your data within the platform is restricted to your account only. Row-level security policies ensure no client can access another client’s data.
4.4 We use HTTPS for all data in transit.
4.5 Despite our best efforts, no security system is impenetrable. We cannot guarantee absolute security of your data.
5. Data Retention
5.1 We retain your data for as long as your subscription is active.
5.2 Upon account cancellation or termination, we retain your data for 30 days to allow for export requests.
5.3 After 30 days following termination, your data may be permanently deleted from primary systems. Residual data may persist in encrypted backup systems for up to 90 days after deletion from primary systems before being permanently purged.
5.4 You may request deletion of your data at any time by contacting us at hello@prescenseos.in.
6. Your Rights Under the DPDP Act 2023
Under India’s Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to access: request a copy of the personal data we hold about you
- Right to correction: request correction of inaccurate or incomplete personal data
- Right to erasure: request deletion of your personal data (subject to legal retention requirements)
- Right to grievance redressal: raise a complaint about how we handle your data
- Right to withdraw consent: withdraw consent to data processing, which may result in inability to continue using the Service
To exercise any of these rights, contact us at hello@prescenseos.in. We will respond within 30 days.
7. Cookies and Tracking
We use session cookies for authentication purposes only. We do not use advertising cookies or third-party tracking pixels. Analytics, if used, are limited to aggregate platform usage data.
8. Children's Privacy
The Service is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email to your registered address or via a notice within the platform. Continued use of the Service after the effective date of changes constitutes acceptance.
10. Contact
For privacy-related enquiries, data requests, or complaints:
Email: hello@prescenseos.in
Sashenk Anand Jordan, trading as PrescenseOS, Chennai, Tamil Nadu, India