PrescenseOS Track · Business Operating System

A CRM built around your business.
Not the other way around.

Not CRM software you configure yourself into. PrescenseOS Track is custom CRM development for businesses across India: the operating system for how your business already runs, before you ever log in.

One-time setup, then a flat monthly retainer.
One team per build

Tell us about your business

Each build has its own dedicated team, so this starts with a conversation rather than a signup form. Tell us how your business actually runs and we will come back to you about when your build can start. No cost and no commitment for asking.

→We tell you the real start date. A build starts when a team is free for it, and we will say honestly how soon yours can begin before you commit to anything.

We'll read it and reply ourselves. No spam, and no sales calls in the meantime.

Built for how you run things

Custom CRM development, set up for your kind of business

Every build starts with your business type, and the sections that come with it are the ones you'd actually use.

Coaching & Education

Batches or one-on-one, course fees, attendance, set up the way you actually teach.

Clinic & Healthcare

Appointments, recall reminders, and patient records handled the way a clinic actually runs.

Salon & Spa

Bookings by stylist, walk-ins, no-show reminders, built around your chair rather than a generic calendar.

Retail & Boutique

Stock, repeat customers, and orders, sized to how many products you actually carry.

Gym & Fitness

Memberships, check-ins, renewal reminders, built around how your members actually show up.

Restaurant & Café Scoped with you

Inquiries, reservations, catering orders. Tell us how service actually runs and we'll map it out together.

Something else?

Tell us how your business runs and we'll scope it with you, and you're not limited to this list.

What's actually in it

CRM development services: you only pay for what your business uses

No feature list to wade through. A short, deliberate build rather than a suite.

In every build
  • Lead & customer tracking, matched to your actual sales process
  • A home base that shows where things stand
  • Profit & loss tracking, and the payment ledger it reads from
  • One owner login
Add if you need it
  • Extra staff logins, with their own access
  • Payment collection built directly in
  • The specific toolkit for your industry: appointments, inventory, memberships, whichever applies

Starter and Full Custom below already bundle these together. The difference is how much of your industry's toolkit is included.

The usual problem

CRM software for small business, and what's wrong with most of it

Not the product you were sold. The one you actually end up using.

The problem

Hundreds of features you’ll never touch, buried in menus that don’t match how your business runs.

→
With Track

Built around what your business actually does. Nothing to dig through, nothing you do not need.

The problem

A bill that quietly climbs, because most business software charges per staff login, every month, forever.

→
With Track

One flat monthly fee, with a generous number of logins included before anything extra applies.

The problem

You’re handed a blank tool and expected to configure it yourself, or pay a consultant to do it for you.

→
With Track

It arrives already set up for your business. You log in, and it’s already yours.

The problem

One support ticket in a queue of thousands. Days of waiting when something breaks mid-shift.

→
With Track

Every build has its own dedicated person or team. When you reach out, you are talking to the people working on yours.

What it costs

What custom CRM development costs in India, in real numbers

Most of what we're arguing against on this page is confusing pricing, so here's ours, plainly.

Each build gets its own team. see when yours could start
Setup, one time
Starter₹19,000Full Custom Most common₹23,000 to ₹25,000
Base, in every plan, always included
Lead tracking, dashboard, P&L, payment ledger, one login✓✓
Where the packages differ
Extra staff logins✓✓
Payment collection (Razorpay)✓✓
Your industry's toolkit, extra sections beyond baseUp to 2 sectionsUp to 5 sections +₹4,000 to ₹6,000

Need a section beyond your plan's cap later? It's a small add-on to your monthly retainer, not a new setup fee.

Retainer, monthly, starting the second month
Basic
₹5,000 /mo
  • Up to 2 logins included
  • Unlimited small tweaks
  • 1 bigger change per month
Standard Most common
₹8,000 to ₹10,000 /mo

Based on how many logins you use

  • Up to 5 logins included
  • Unlimited small tweaks
  • 2 to 3 bigger changes per month
Priority
₹12,000 to ₹15,000 /mo

Based on how many logins you use

  • Up to 10 logins included
  • Bigger changes, effectively unlimited
  • Fastest response time
  • First month is on us. Settle in, use it for real, and tell us what needs changing. We start making changes from month two, once your first retainer clears.
  • Real defects are never on hold. A bug in what we delivered gets fixed immediately, any month, and that's not part of the monthly change allowance.
  • Something genuinely new, meaning a new module or a structural change, is always quoted on its own, at any plan, so you know the cost before we start.
  • "Unlimited" means everyday use, not a substitute for ongoing custom development. The monthly bigger-change allowance doesn't bank up if unused.
  • Beyond your plan's cap: extra logins ₹500/month each, extra sections ₹500/month each.
Why that's a good deal

Not the monthly number. The first year, and what happens after.

Compare only the subscription price and generic software can look similar. Compare what it actually takes to get one properly running for your business, and the gap is the whole point.

Typical off-the-shelf software, year one₹2.5L to ₹12L and up

Software subscription, plus the setup, data migration, and customization it actually takes to configure a generic tool around a business it wasn't built for.

PrescenseOS Track, year oneOne setup fee. One flat retainer.

Setup fee (₹19,000 to ₹25,000, built around your business from day one) plus twelve months of a flat monthly retainer. Nothing else to configure or hire someone to do.

Off-the-shelf figure is industry-wide reporting on real small-business setup cost, not one provider's list price.

If your team grows from 4 staff to 8Not flat, no matter what

This is the one place Track's price moves. Every plan already includes a generous number of logins, with a small flat add-on past that. Most off-the-shelf software charges per login starting from your very first one.

Typical off-the-shelf software+100%
₹5,600/mo → ₹11,200/mo. The bill doubles because the team doubled, seat by seat.
PrescenseOS Track+15 to 19%
Up to 5 logins included in the retainer already covers most of that growth. The 3 seats past that are a small flat add-on, not a new per-seat bill.
How it actually happens

How our CRM development works: from first message to live in a few weeks

01

Tell us about your business

A short guided form about how you actually work, not a sales call you have to schedule around.

02

See the price before anything starts

Scoped to exactly what you picked, with nothing added later without you knowing the cost first.

03

We build it

Four to six weeks, matched to your business, not a template you configure yourself.

04

You're live

With real support from day one, and a full month to flag anything that needs adjusting.

Questions we get asked

Common questions about custom CRM development

What is custom CRM development?

It means building a CRM around how your business already works, instead of buying ready-made software and configuring it yourself. With Track it arrives already set up for your kind of business, with the sections you would actually use, and you pay a flat monthly retainer for changes and support.

How much does custom CRM development cost in India?

With Track there is a one-time setup fee, currently ₹19,000 to ₹25,000 depending on what your business needs, then a flat monthly retainer from ₹5,000 that starts in your second month. The first month is on us. The full breakdown is in the pricing section above, and anything genuinely new is quoted on its own before we start.

How long does it take to build a custom CRM?

Four to six weeks from the point you say go, matched to your business rather than started from a template. You are live with support from day one, and you get a full month to flag anything that needs adjusting.

How is this different from CRM software like Zoho or HubSpot?

Ready-made CRM software hands you a blank tool to configure yourself, or a consultant to pay for the configuring, and most of it charges per staff login from the first one. Track arrives already set up for your business, on one flat monthly fee with a generous number of logins included.

Do you build CRMs for small businesses?

Yes, that is who it is for. The plans are sized for small teams, with 2 to 10 logins included, and you can start with the essentials and add sections later as a small monthly add-on rather than a new setup fee.

Who actually builds my CRM?

Every build has its own dedicated person or team, so yours is never one of many projects on the same desk. When you reach out, you are talking to the people working on it.

One team per build

Every build gets its own team. That's on purpose.

When you message us, you're not a ticket number behind a thousand others. The people building your CRM are working on yours, and nobody else's, which is how the builds stay solid and the replies stay fast. We are a CRM development company that grows by adding teams, not by piling more projects onto one desk.

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